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Vattendance PSTN Service
ALL articles relevant to those with the PSTN service.
Vattendance PSTN Sound Desk Instructions
This is an instruction sheet for your sound desk. It is an editable file in docx format.
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Problem: PIN Bypass is not working for one of my recognised callers (PSTN)
Assuming that the pin bypass option is selected correctly, the reason for this is more often than not that the caller is ringing from a “private number”. This means that they are not displaying their Caller ID (phone number) to anyone they call, including the halls VoIP system. To verify this is the case, ask them to call your mobile phone and see if their phone number displays as "unknown caller" (or similarly named). If you verify that their phone line is hiding their caller ID, you have thr
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How To: Add a new email address to receive after-meeting reports (PSTN)
**Prerequisite: You must have PBX admin privileges to configure email reports ** Log into the Vattendance Portal Scroll down the main page until you see your congregations listed. Click "View" on the congregation you would like to receive reports for. Next to "Congregation Users" click "Add User" 
Please see an explanation below of all aspects of these reports. Conference Start The time that you have initiated the conference. Meeting Start This is as estimate of when the meeting is actually scheduled to begin. If the meeting is initiated within 15 minutes of either the hour or half-hour, the hour or half-hour time will be chosen. Scenario 1 You
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Question: What is the difference between Congregation Users and PBX Admins? (PSTN)
There are two levels of portal access. PBX Admins, and Congregation Users. PBX Admin: What can they access? A PBX Admin has read/write access and can perform any function for the PBX he is assigned. This includes: Changing PIN Adding/removing Recognised Callers Add other PBX Admins Add Congregation Users What reports do they receive? None. They will not receive post-meetings reports unless they are also added as a Congregation User. *Who should I assign as a PBX Admin?
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How to: Configure PIN Bypass for a caller (PSTN)
Prerequisite: You must have PBX admin privileges Click the "View All" button in the "Recognised Callers" box Click the "View" button next to the caller you would like to configure PIN bypass for. Click "Edit" 
Keeping track of all callers can be a challenge when multiple congregations share a Kingdom Hall. This feature allows you to assign a caller to a specific congregation. Under the "Recognised Callers" section, find the "Total Callers" box and click "View" Select the caller you would like to assign to a congregation and click "View" 
Log into the Vattendance Web Portal At the top of the page, next to PBX Settings, click "Edit" Change the caller PIN and click "Update"
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Question: How can I add another congregation to the service? (PSTN)
Please contact Vattendance support using the portals live chat system in the lower left corner in order to add a new congregation. What we require from you is simply the name of the congregation.
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How To: Add another PBX Admin (PSTN)
Prerequisite: You must have admin privileges yourself to add another Admin Log into the Vattendance Portal. Scroll to the bottom of the main page and click "Add Admin" next to "PBX Admins" Enter the email address of the new Admin and click "Find Existing User" 
In order to ensure that you have accurate reporting, you may want to deny any callers that are calling from a private number.
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How To: Bulk import a list of Recognised Callers (PSTN)
To make adding a large list of Recognised Callers easier, you can upload them using a .CSV (comma separated values) file. Open a spreadsheet application and create a new file (this example uses Microsoft Excel for Mac) Highlight the first two columns and right click on the header. Then select "Format Cells" 
Log into the Vattendance Portal Scroll to the bottom of the main page to the "Additional Functions" section. In the "Billing & Invoices" box, click "View"
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How to: Update a recognised callers name (PSTN)
Prerequisite: You must have PBX admin privileges Click the "View All" button in the "Recognised Callers" box Click the "View" button next to the caller you would like to configure PIN bypass for. Click "Edit" 
Log into the Vattendance Portal with your current password Click on your name in the top right hand corner of the browser and then click "View Profile" Click "Edit" Scroll to the bottom of this page and enter your des
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How to: Block a caller (PSTN)
Log into the Vattendance Portal Scroll to the "Recognised Callers" section and click the "View" button within the "Total Callers" box. Select the caller you would like to block by clicking "View" next to their details 4
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How to: Change my billing details (PSTN)
Log into the Vattendance Portal Scroll to the bottom of the main page and locate the section "Additional Functions" In the "Billing & Invoices" box, click "View" Click "Edit Account Details" Update the necessary
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