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General Questions
General questions about the Vattendance Service
What is the full answering process?
Caller who would like to answer presses ******* on their telephone keypad. A voice prompt tells this caller to start commenting when they hear a beep. The "Live Answer" link in the web portal displays the name of the person requesting to answer Note: A two minute countdown clock is also displayed. The answer request will be cancelled if it is not ac
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Why is the Vattendance IP service "NBN compatible"?
Traditional audio conferencing services require the Kingdom Hall to have a PSTN phone line in order to initiate an audio conference. When a Kingdom Hall moves to the NBN, they are no longer provided with a PSTN phone line which makes a traditional audio conference solution incompatible. (There are a few exceptions to this. Please see this page for more details) The Vattendance IP solution
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How can a caller disable privacy mode on their phones?
In Australia, from a landline: Dial 1832 then your Vattendance phone number (ie 183290219220) In Australia, from a mobile: Dial ***
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How many concurrent callers can use the Vattendance System?
The Vattendance System enables 50 concurrent callers by default. However the amount of callers who can dial in without service degradation depends on a few factors The bandwidth of your internet connection Each concurrent caller uses approximately 100kbps of upstream bandwidth by default. For PBX's that are using an ADSL connection, it will automatically adjust to using a lower bandwidth audio connection. In this case each caller would use 45kbps. **How the internet connection is being us
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One of our callers is getting charged for their calls?
Please verify that they are within the same local calling zone as your Kingdom Hall. For assistance with this, please contact Vattendance Support Chat with the address of the calling party. We can identify for you whether they are in the same calling zone. We can also supply additional phone numbers in other calling zones if need be.
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