Q: Installation Instructions

Getting Started Your package should contain: 1 x Vattendance PBX 1 x Vattendance Smart Button 1 x Power adapter 1 x RJ45 Ethernet Cable <img src="https://storage.crisp.chat/users/helpdesk/website/00020f71-6ae1-4e7c-8d75-838b9731473f/d4580382-5924-4a52-aa95-95c8a74eddd0.JPG" alt="Back of PBX" /> <ol> <li>Plug the power adapter into power port on the Vattendance Appliance.</li> <li>Plug the Ethernet cable into the Ethernet port on the Vattendance Appliance. Plug the other end into any switch port of your router.</li> <li>Find the appropriate 3.5mm audio cables to suit your Kingdom Hall’s Sound System.</li> <li>Locate the four 3.5mm audio ports on the back of the PBX (see above). They are in a square formation on the right hand side of the above picture</li> <li>Plug the 3.5mm end into the bottom left audio port on the Vattendance Appliance (see picture above). Plug the other end into an output on your sound system. This is feeding audio into your Vattendance Appliance so that it can be transmitted to the conference.</li> <li>Take a second audio cable and plug the 3.5mm end into the bottom right audio port on the Vattendance appliance (See above). Then plug the other end of the cable into an input of your sound system. This is feeding audio from your Vattendance Appliance into the sound system whenever a caller is answering.</li> <li>Plug the Vattendance smart button into a USB port on the PBX. This will be used to accept an answer from callers.</li> <li>Plug the power adapter into a power point and turn it on. </li> </ol> **Suggestion

Question 1

What is the full answering process?

Accepted Answer

Caller who would like to answer presses * on their telephone keypad.
A voice prompt tells this caller to start commenting when they hear a beep.
The "Live Answer" link in the web portal displays the name of the person requesting to answer

Note: A two minute countdown clock is also displayed. The answer request will be cancelled if it is not accepted within two minutes

At the speakers instruction, the sound desk operator presses the Vattendance Answer button.
The caller hears a beep and is now unmuted with the congregation able to hear what they are saying. The "Live Answer" page now indicates that the caller is currently speaking.

Caller makes their comment.
When the comment is finished the sound desk operator presses the Vattendance answer button again. This mutes the caller and the "Live Answer" page now goes back to being blank.

Question 2

Installation Instructions

Accepted Answer

Getting Started Your package should contain: 1 x Vattendance PBX 1 x Vattendance Smart Button 1 x Power adapter 1 x RJ45 Ethernet Cable

Back of PBX

Plug the power adapter into power port on the Vattendance Appliance.
Plug the Ethernet cable into the Ethernet port on the Vattendance Appliance. Plug the other end into any switch port of your router.
Find the appropriate 3.5mm audio cables to suit your Kingdom Hall’s Sound System.
Locate the four 3.5mm audio ports on the back of the PBX (see above). They are in a square formation on the right hand side of the above picture
Plug the 3.5mm end into the bottom left audio port on the Vattendance Appliance (see picture above). Plug the other end into an output on your sound system. This is feeding audio into your Vattendance Appliance so that it can be transmitted to the conference.
Take a second audio cable and plug the 3.5mm end into the bottom right audio port on the Vattendance appliance (See above). Then plug the other end of the cable into an input of your sound system. This is feeding audio from your Vattendance Appliance into the sound system whenever a caller is answering.
Plug the Vattendance smart button into a USB port on the PBX. This will be used to accept an answer from callers.
Plug the power adapter into a power point and turn it on.

**Suggestion

Question 3

How to: Configure a Temporary Meeting

Accepted Answer

Prerequisite: You must be an admin to configure Temporary meetings

Log into the Vattendance Portal
Scroll down the main page until you find your congregation names. Choose the congregation you would like to configure meeting times for and click "View"

Next to the congregation name (Preston in this example) click "Configure Meeting Times"

Scroll down to the "Temporary Meetings" section and choose the type of meeting you would like to configure. The options are:

**Midweek: **This will change the time of your midweek meeting for the week that you configure it. Use this to make changes for Circuit Overseer visits, etc **Weekend: **This will change the time of your weekend meeting for the week that you configure it. Use this to make changes for Circuit Overseer visits, etc Special: This will add a meeting in addition to the Midweek and Weekend meetings. Use this for special meetings like branch representative visits. Memorial: Use this for the memorial. This is in addition to Midweek and Weekend meetings and will override these if there is a conflict. **Test: **Use this if you are just testing sound, etc. No email reports will be sent at the end of this meeting.

![](https://storage.crisp.

Question 4

Fritz!box 7490 Configuration Guide

Accepted Answer

|| NOTE: The Fritz!box 7490 is now end of life. It has been replaced with the Fritz!box 7590 model. The configuration for this new model is still identical to it's predecessor.

While Vattendance does not provide support for WiFi or networking, we are happy to assist with recommendations for equipment. The following configuration guide is for one of our preferred routers. We recommend this router if you want an all-in-one router and you just want to "set and forget".

| Download User Guide

This model can be purchased from: New Zealand: Ascent Technologies
Australia: Skycomp Technology

Question 5

How to: Configure Regular Meeting Times

Accepted Answer

Prerequisite: You must be an Admin to change meeting times

Log into the Vattendance Portal
Scroll down the main page until you find your congregation names. Choose the congregation you would like to configure meeting times for and click "View"

Next to the congregation name (Preston in this example) click "Configure Meeting Times"

Configure the day and time for both the midweek and weekend meetings as shown in the example below and click "Save"

**NOTE: **Choose the actual time the meeting will be scheduled for. The conference will begin 20 minutes before this time giving callers plenty of time to dial in.

Question 6

Why is the Vattendance IP service "NBN compatible"?

Accepted Answer

Traditional audio conferencing services require the Kingdom Hall to have a PSTN phone line in order to initiate an audio conference. When a Kingdom Hall moves to the NBN, they are no longer provided with a PSTN phone line which makes a traditional audio conference solution incompatible. (There are a few exceptions to this. Please see this page for more details) The Vattendance IP solution comes with new hardware that bypasses this issue. It runs Voice over IP (VoIP) end to end meaning no traditional phone line is required at the Kingdom Hall.

Your callers can still dial in from a traditional phone line however.

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